Fun and Falsified Paperwork in the Land O' Sleet
Scribing at 9:27 a.m. on 2005-02-08
Wow. Can’t believe I got in to post again! It’s a miracle!
So .. interesting things afoot in regards to the quest to get Snotty Car back. Most of this hasn’t shown up here (mainly because I can never seem to get in to post any more) so I’ll just put out the Reader’s Digest condensed version and call it good.
Snotty Car’s been in the shop for .. oh, say, about a month now. We eventually ended up having to rape my 401k account and pretty much close it out to pay for the mounting ‘oh, whups, we found this was wrong too’ list and the rental car, etc. etc. So the 401k is gone, daddy gone and Snotty Car is back in the driveway; hopefully not for very much longer. This car is costing me more than a spiteful ex wife; and I never HAD any ‘good times’ with her. Perhaps if she had given me a child my outlook would be somewhat more kindly. But we won’t dwell on that.
Insurance didn’t feel the need to pay for most of this financial debacle; but while listening to the Diva relay the latest in the string of indignities, something lodged in my brain and wouldn’t let go. The transmission place was aghast that the insurance wasn’t covering most, if not all, of the charges. The Diva pointed out that it was basically because (according to the insurance company) the damage wasn’t caused by a small accident she had back in October, which they DID decide to cover, finally. The wrench doctors looked shocked and indignant. They never said any such thing, they claimed. The insurance company had never followed up with them as they were supposed to, they said. The Diva called me and proceeded to lose her mind.
Ten minutes later I was on the phone with the insurance company, asking for clarification. In the course of the conversation the agent was reading me portions of the insurance claim investigators findings; in which he claimed to have inspected the radiator and found it undamaged, and the head guy over there was quoted as saying ‘it was impossible that the radiator damage was related to the accident’.
This started a round-robin thing going in my head. I called the wrench doctors that were supposed to have done the majority of the work on Snotty Car for the last freaking MONTH. They claimed the guy had not only never seen the radiator, he’d never ASKED to see it. He’d looked at the transmission while it was torn apart, and that was all. I asked them if they’d be willing to put that in writing and get it notarized. They said they would. So I called the insurance company back, and after I explain what the transmission guys said, among other things he averred what a fine upstanding man the claims investigator was, how they ‘wouldn’t necessarily believe what the transmission guys said’ .. and how they wouldn’t be willing to ‘pay for every little thing’.
pause
This was not the correct thing to say to me. I was generous enough to point out that it wasn’t my problem if their investigator falsified his paperwork on OTHER people’s claims, but when he pulled it with us the first time we’ve tried to utilize the insurance we’ve been forking money out to for the last three years, then we had a problem. Agent guy once again assured me (giving me the name of the person who was supposed to have inspected the radiator WITH the paperwork-falsifying assmonkey who denied our claim) and so, since it was a bit before 5 at that time, I thought I’d try my hand at getting ahold of HIM. So I called out there, and sure enough, he was there. I spoke with him at some length; and explained what quotes had been attributed to him. He was pissed off, and fast. Explained that there was no way he could have said that .. because he (and subsequently the paperwork-falsifying assmonkey) had never SEEN the radiator. The assmonkey was supposed to follow up and have the radiator brought over from the transmission shop for testing; but he never did. He never followed up as he was supposed to, so the radiator was never examined and the claim was denied using falsified quotes from inspectors who had NEVER SEEN THE PARTS IN QUESTION.
I was hot.
I was no longer polite when I called the agent back for the third time (and not surprisingly got the voicemail) and yelled into the phone, basically, until the message timer cut me off. I was pissed.
If I can ever get in to post again, I’ll keep ya’ll updated.
